Terms & Conditions

Price and payment

Prices are given at the point of ordering or in response to a quotation. Prices quoted are valid for 7 days. Website prices are correct at point of order. Quoted prices by telephone, fax or e-mail may differ from listed prices on the website. We reserve the right to change prices due to changing material prices but we will notify you before completing the order. Payment can be made by credit/debit card, cash, cheque. Credit accounts are available upon request, subject to status. Payment will not be taken until goods are dispatched. Goods remain the property of DC Handrails & Ironwork Parts Ltd until paid for in full.

Product Details

Our best efforts are made to ensure all product descriptions and images are accurate and up to date. We may change product descriptions at any time without notice. Due to the nature of the products we sell, actual products and dimensions may differ slightly from the photographic illustration.


We use national carriers to deliver goods nationwide and our own vehicles for local deliveries. All orders are dispatched the same day when ordered before 3pm Monday-Friday. The Next day delivery service is not a guaranteed service and no compensation is available for late deliveries. A signature is required for delivery of goods.


We endeavour to hold sufficient stock to meet all orders.If we have insufficient stock we will notify you immediately and offer you an alternative product or put the order on back order.

Receipt of Goods

It is the customer’s responsibility to make sure the correct delivery address is given. It is the customer’s responsibility to ensure the correct amount of goods are signed for. Upon receipt of damaged or faulty goods, notification must be given to us within 3 working days.

Cancellation & Returns

You may cancel your order by giving us notice of cancellation within 14 days of receipt of delivery. For goods that have been delivered, the customer must pay for the return of the goods and we will refund the order. For damaged or faulty goods, we will offer to send a replacement or a full refund of the value of the goods. We will pay for the collection of goods or reimburse the customer for the cost of returning to us.


Reproduction of drawings, photographs, part numbers, layout and style is strictly prohibited without written permission.