Frequently Asked Questions
What is your query regarding?
- Can you please send me a hard copy Catalogue?
- Are all your products in stock?
- Can you ship internationally?
- Can your steel products be galvanised?
- I can't find the product i'm looking for.
- I've seen a product cheaper, will you match it or beat it?
- Which payment methods do you accept?
- How do I know if my payment has been successful?
- When will I receive my item??
- Can I change or cancel my order?
- Can I collect my order?
- Is your website secure?
Can you please send me a hard copy Catalogue?
Yes, you can fill the form in at www.dciron.co.uk/catalogue or call our sales team on 0191 488 1112 or e-mail email@example.com with your name and address and we'll get one sent out to you straight away. You'll normally receive it within 2 days.
Are all your products in stock?
We are very proud on the amount of stock we keep and aim to ship all our goods from our own warehouse for next day delivery. We do not 'drop ship' orders or wait for goods to be in stock before dispatching. For custom items, we will give an estimated delivery time.
On each product page there is a stock status where you can check if an item is in stock. We keep our website updated daily. Occasionally, our stock control may be wrong so if an order is placed that we cannot fulfil, we will contact you to inform the delivery time, offer an alternative product or refund. If an alternative product is offered that is more expensive, we will sometimes offer a discount.
Can you ship internationally?
Yes, we can ship to most countries in the world. Unfortunately our website does not allow customers to place orders online outside of the UK because of a wide variety of delivery costs. We typically offer an economy service but if you require an express service please let us know. Goods can typically be delivered within the EU in 3 working days and major countries such as the USA within 5 days. We are usually unable to deliver large lengths or bulky products abroad, however if there is justified volume we can arrange for a specialist freight quotation.
Please make a list of all the products you require with a delivery address and send an e-mail to firstname.lastname@example.org and we will be able to provide you a quite for delivery. If you would like to go ahead, we can send you a link to pay online with credit card, or pay over the phone, or by bank transfer.
Can your steel products be galvanised?
The majority of our products are made from mild steel and are suitable for galvanising. Where products are known to have problems with galvanising, we will update our product pages and advise at the point of order.
Due to the varying quality of galvanising plants and fabrication methods, we have found that some customers report issues with some products, however others have found them to be ok. For this reason, we are not able to accept responsibility if an assembled product has been damaged whilst being galvanised.
Products made from cast steel are not recommended for galvanising. However, many customers have had success and we advise to take extra care.
I can't find the product i'm looking for.
Occasionally mistakes can happen where products are missing from the website or located in the wrong place. Be sure to make use of the search box by searching for keywords or if you know the product code, enter that. If you still can't find something, just contact us and one of our advisors will guide you through the website.
If you know we do not stock an item call us on 0191 488 1112 or email email@example.com as we may able to source it for you.
I've seen a product cheaper, will you match it or beat it?
Our prices are very competitive and a lot of the time we will already be cheaper than competitors however we can't be cheapest on everything. Due to the nature of our products it is hard to compare similar looking products like for like. There may be a variation in quality, style, size and availability etc so we aren't always able to offer price match.
We tend to look at the whole order and can offer discounts to beat a competitor's delivered price.
Which payment methods do you accept?
We accept all Visa and Mastercard debit and credit cards. We also accept posted cheques, bank transfers when placed over the phone or cash at our trade counter or for local deliveries.
How do I know if my payment has been successful?
You will receive a confirmation message on your screen along with your order number. You will also receive an e-mail with the order confirmation.
If you are unsure a payment has completed, call us on 0191 488 1112.
When will I receive my item?
All our orders are sent on a next day delivery with deliveries on Mon-Fri. Please see our delivery page for full details.
Can I change or cancel my order?
Changes can be made to orders before 3pm by calling us on 0191 488 1112. If extra payment is needed, we will create a new order.
Orders can be cancelled up until the order is dispatched. If the order has already been dispatched, you will need to pay the cost to return the goods.
Can I collect my order?
You can collect your order in person from our warehouse during our trading hours. Just let us know so we can have it ready for you. There is a selection at checkout where you can 'Collect from Trade Counter'.
If you would like your own carrier to collect, there is a minimum order of £150. For non UK Mainland and highlands delivery there is no restriction. Let us know the expected date of collection any details required.
Is your website secure?
All pages on our website are protected by 256 bit SSL technology meaning that all your secure data can not be intercepted by anyone. This is indicated by 'https' in your web browser and the padlock icon. Our payments are processed by SagePay which is the most popular and trusted brand for online payments in the UK. Card details are never stored online and can never be seen by anyone except you.